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- Last Modified - 06/01/2011

The following Terms constitute USA Domains's Billing Policy and apply to ALL USA Domains customers:

Payments
USA Domains accepts the following types of payment:
  • Credit Card (VISA, MasterCard, American Express, Discover)
  • Check or Money Order
  • PayPal
All payments are due on the Due Date. The Due Date is the first day of each calendar month. If you provide USA Domains your credit card information, you authorize USA Domains to automatically charge your credit or debit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account in accordance with USA Domains's Billing Policy in the TOU. Charges subsequent to your initial order will be automatically charged to your credit card. You are responsible for directly updating, or notifying USA Domains, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).

Customers not paying by credit card agree to make payment of their balance due within five (5) days of the Due Date.

Invoices that have not had a payment posted by the 10th of calendar month, ie; (10) days late, will automatically incur a late fee of $5.00 USD.

Accounts that are ten (10) days past due will be automatically suspended. Accounts that are suspended for non-payment are not cancelled and can be reactivated by paying the outstanding invoice(s) due.

Accounts that are thirty (30) days past due will be automatically terminated. Accounts that are terminated for non-payment are subject to collection.

All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney's fees, court costs, and collection agency fees.
Billing Cycles (Terms)
USA Domains offers five Billing Cycles (terms) for hosting charges:
  • Monthly (billed every 30 days)
  • Quarterly (billed every 3 months)
  • Annually (billed every 12 months)
  • Biennially (billed every 24 months)
  • Triennially (billed every 36 months)
The Billing Cycle begins on the first (1st) day of the calendar month. Check payments are not allowed on Monthly accounts and are limited to a minimum of Quarterly or longer billing cycles.

You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect at the time of the next plan renewal.

All additional items/features added to an account are charged monthly, and billing to your account based on your selected Billing Cycle. Additional items/features are non-refundable.
Account Renewals
In order to insure uninterrupted service to your website, all plans and services will automatically renew at the end of the plan or service billing cycle. Plan renewal charges are based on the original rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.

Important Notice
Domain name registrations and Web hosting accounts are handled by separate entities. In the event you need to cancel, you must specify whether you would like to cancel your domain name only, your Web hosting plan only, or both your domain and hosting accounts. The cancellation or expiration of your domain name does not automatically terminate/cancel your hosting account (or vice versa). Your hosting account billing term automatically renews upon its completion, unless you cancel your account.
Statements
USA Domains does not mail paper invoices or statements. Invoices are emailed each billing cycle and include an attached .pdf invoice for your convenience. In addition, all customers can review their Invoices online by logging into their account and going to the "My Invoices" section.
Fees
  • Returned (NSF) Checks
    USA Domains charges a $40.00 fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check, money order or switch payment method to a credit/debit card.

  • Credit Card Chargebacks
    A $50.00 chargeback fee will be assessed for each credit card chargeback received by USA Domains.

  • Account Splits and Mergers
    USA Domains encourages customers to merge domains contained in two or more accounts into one account. There is no fee for this service. Customers may also request that USA Domains separate one or more domains contained under one account into separate accounts. The fee for this service is $15.00 for each new account and is charged to the new account. Please direct all requests for these services to: billing@usadomains.com.
Cancellations
All shared hosting plans, reseller plans, dedicated servers and cloud servers, as well as any additional services purchased, will automatically renew until the plan or service is cancelled. In order to cancel service, customers must submit a cancellation request by logging into their account, go the the "My Services" section, select the service they wish to cancel, and then click the "Request Cancellation" button, and fill out the cancellation form, along with a cancellation reason.

This is the only accepted form of cancellation. For secuirty reasons, cancellation notifications via phone, email, fax or by any other means are not honored or accepted. If you have questions on how to properly cancel an account, please login to your account and submit a support ticket or contact us at (1-877-488-HOST) or (1-828-449-8779) and we can assist you with the cancellation process. If you call for assistance, please have your username, password, and credit card available to prove identity.

Dedicated Server and Cloud Server cancellation requests must be received by USA Domains a minimum of ten (10) days prior to the end of your Billing Cycle. Cancellations submitted later than this time will result in automatic delay of your cancellation, and you agree to an automatic renewal of your server for an additional month before it is properly cancelled.

Shared Hosting, Reseller Hosting, and all other services may be cancelled at any time.

USA Domains does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, DNS, your ISP, or any other secondary issues not directly related to USA Domains's services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on their account. USA Domains Inc. reserves the right to terminate any account, at any time, without notice, for any reason USA Domains Inc. considers appropriate.
Money Back Guarantee
All USA Domains's managed shared hosting, and reseller hosting plans include an unconditional 60 day money back guarantee. If you are not completely satisfied with our services within the first 60 days of your service, you will be given a full refund.
Refund Policy
Refunds are only available in accordance with the 60 Day Money Back Guarantee. Refunds will be provided in the same payment method of the original payment. There are no refunds offered or promised after 60 days.
Credit Card Disputes/Chargebacks
USA Domains has a zero tolerance policy for chargebacks, as we are available by phone or email to discuss any billing dispute. Any customer who disputes a credit card payment is subject to immediate account suspension and/or account termination at USA Domains's discretion. An administrative charge of $50.00 per chargeback will be assessed to all accounts that receive a chargeback.
Billing/Price Changes
USA Domains's policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.