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LEGAL NOTICES |
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Privacy Statement |
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Terms of Use |
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Billing Policy |
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Registration Policy |
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UDRP Policy |
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30-Day Money Back |
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The following Terms constitute USA Domains's Billing Policy and apply to ALL USA Domains customers:
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All charges are shown in US Dollars. Payments are to be made in US dollars and must be
drawn from a US bank. USA Domains accepts the following types of payment:
- Check or Money Order
- Credit Card (VISA, MasterCard, American Express, Discover)
- PayPal (via payments sent to billing@usadomains.com)
All payments are due on the Account Due Date. The Account Due Date is the first day of each calendar month.
If you provide USA Domains your credit card information, you authorize USA Domains to automatically charge
your credit or debit card for charges that apply to your account. Recurring charges will be posted to
your credit card until such time that you cancel your account in accordance with USA Domains's
Billing Policy in the TOU. Charges subsequent to your initial order will be automatically charged
to your credit card. You are responsible for directly updating, or notifying USA Domains, of any
changes to your credit card (including, but not limited to card number, expiration date, billing
address, or card status).
Customers not paying by credit card agree to make payment of their balance due within ten (5) days of the Account Due Date.
Accounts that have not had a payment posted by the 5th of calendar month, ie; (5) days late, will be subject to
a late fee of 3.0% of the unpaid balance.
Accounts that are fifteen (15) days past due will be automatically suspended. Accounts that are suspended
for non-payment are not cancelled and can be reactivated by submitting in full the past due balance plus
a $19.95 reactivation fee.
Accounts that are ninety (90) days past due will be automatically cancelled. Accounts that are cancelled
for non-payment are subject to collection.
All past due and unpaid balances are subject to collection. In the event of collection, you will be liable
for costs of collection including attorney's fees, court costs, and collection agency fees.
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USA Domains offers three Billing Cycles (terms) for hosting charges: Monthly, Quarterly (3 months)
and Annual (12 months). The Billing Cycle begins on the first (1st) day of the calendar month.
Non-credit card payment methods are limited to Quarterly or Annual Billing Cycles.
You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only
take effect at the time of the next plan renewal.
All additional items/features added to an account are charged monthly, and billing to your account based
on your selected Billing Cycle. Additional items/features are non-refundable.
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In order to insure uninterrupted service to your website, all plans will automatically renew
at the end of the plan's Billing Cycle. Plan renewal charges are based on the prevailing rate
on the date of renewal according to the service selected. Plans are renewed for the same
billing cycle. If you wish to cancel your plan before plan renewal, please refer to the
Cancellation section below.
Important Notice
Domain name registrations and Web hosting accounts are handled by separate entities. In the
event you need to cancel, you must specify whether you would like to cancel your domain name
only, your Web hosting plan only, or both your domain and hosting accounts.
The cancellation or expiration of your domain name does not automatically terminate/cancel
your hosting account (or vice versa).
Your hosting account billing term automatically renews upon its completion, unless you notify
USA Domains that you would like to cancel your account.
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USA Domains does not mail paper invoices or statements. Statements can be viewed and printed
through the Account Status section of the Client Control Panel. Customers receive their monthly
account billing statement via email.
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- Returned (NSF) Checks
USA Domains charges a $35.00 fee for returned (NSF) checks. Customers that issue an NSF check
will be required to submit future payments with a certified check, money order or switch payment
method to a credit/debit card.
- Credit Card Chargebacks
A $35.00 chargeback fee will be assessed for each credit card chargeback received by USA Domains.
- Reactivation
Customers that wish to reactivate a suspended account will be assessed a $19.95 reactivation fee.
A $49.95 fee will be assessed if USA Domains restores your data files to your reactivated account.
- Hosting Plan Changes
Customers electing to change to a lower priced hosting plan will be charged a $19.95 downgrade fee.
There is no upgrade fee for upgrading to a higher priced plan, however, you will be charged any difference
between the setup fee applicable to your new and former plans.
- Account Splits and Mergers
USA Domains encourages customers to merge domains contained in two or more accounts into one account.
There is no fee for this service. Customers may also request that USA Domains separate one or more
domains contained under one account into separate accounts. The fee for this service is $19.95 for each
new account and is charged to the new account. Please direct all requests for these services to:
billing@usadomains.com.
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Hosting plans, Dedicated Servers and Co-Location plans will automatically renew until a plan is cancelled. In order to cancel service,
dedicated server and co-location customers must send a formal cancellation request in writing
to our corporate office, and all other customers must submit a cancellation request via the "Cancel Account" option via your Client Control Panel.
This is the only accepted form of cancellation. For secuirty reasons, cancellation notifications via
phone, email, fax or by any other means are not honored or accepted. If you have questions on how to
properly cancel an account, please contact USA Domains's Billing Dept., Monday through Friday,
9:00 A.M. to 5:00 P.M. Eastern Time, at (1-877-463-4678). USA Domains's Billing Dept. will assist
you with the cancellation process. If you call for assistance, please have your username, password, and
credit card available to prove identity. Please be aware that there are no pro-rated refunds after the first
30 days of service. Non-US customers may contact USA Domains's Billing Dept. at 1-828-441-7999.
Cancellation requests must be received by USA Domains a minimum of thirty (30) days prior to the end
of your Billing Cycle for dedicated server plans and before the (20th) of the calendar month prior to the
end of your Billing Cycle for all other plans. Cancellations submitted later than this time will result in
automatic renewal of your hosting plan. Cancellations become effective on the day processed by USA Domains.
USA Domains is unable to cancel your account effective for a future date. Upon submitting the cancellation
form, you will recieve a cancellation tracking number. USA Domains will confirm the cancellation request when
it is processed. If you do not receive a cancellation tracking number, please contact USA Domains as soon as possible.
USA Domains does not monitor, and will not automatically cancel, plans for problems related to domain name
transfers, non-usage, DNS, your ISP, or any other secondary issues not directly related to USA Domains's
services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on
the account. USA Domains Inc. reserves the right to cancel any account, at any time, without notice, for
any reason USA Domains Inc. considers appropriate.
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 30-Day Money Back Guarantee
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Each of USA Domains's shared hosting plans carries a 30-day unconditional money back guarantee.
If you are not completely satisfied with our services or support within the first 30 days, you
will be given a full refund of the fees paid in advance (excluding setup fees) upon plan cancellation.
The following services do not qualify for the 30 Day Money Back Guarantee: additional items and services;
domain name registration; email defense; dial-up accounts; dedicated servers; items and services ordered
through the reseller program; domain parking; and overage fees.
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Refunds are only available in accordance with the 30 Day Money Back Guarantee. Refunds
will be provided in the same payment method of the original payment. There are no refunds
offered or promised after 30 days.
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| Credit Card Disputes/Chargebacks
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USA Domains has a zero tolerance policy for chargebacks. Any customer who disputes a credit
card payment is subject to a fine, suspension and account termination at USA Domains's
discretion. A charge of $35.00 per chargeback will be assessed to all accounts that receive
a chargeback.
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USA Domains's policies and prices are subject to change without notice. Any price changes
become effective in the next billing cycle.
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